Casa De Priya

When you interact with Casa De Priya through our WhatsApp Business account, visit our physical store, or browse this website, we may collect:

• Contact Information: Your name and WhatsApp phone number when you message us or opt in to receive updates.
• Transaction Information: Details related to in-store purchases, invoices, and payment records.
• Communication Data: Messages, queries, and feedback you share with us via WhatsApp or other channels.
• Technical Data: Basic browser and device information when you access this website.

As an offline store, we do not collect payment card numbers, Aadhaar, or other sensitive financial data digitally.

Your information is used solely for:

• Responding to customer queries and providing in-store support via WhatsApp.
• Sending purchase confirmations, invoices, and relevant store updates — only to opted-in customers.
• Notifying you of new arrivals or offers — only with your explicit prior consent.
• Complying with applicable laws, including GST filing requirements under Indian law.

Casa De Priya uses the WhatsApp Business Platform to communicate with customers. By messaging us or providing your number at our store, you acknowledge that:

• Messages are sent only to customers who have opted in or have an existing purchase relationship with us.
• You may opt out at any time by replying "STOP" or requesting removal directly.
• Our WhatsApp communications comply with Meta's WhatsApp Business Policy.
• We do not send unsolicited bulk messages (spam).

We do not sell, rent, or trade your personal information to any third party. Data may be shared only:

• With trusted service providers (e.g., WhatsApp/Meta) under their own privacy terms.
• When required by law, court order, or government authority under Indian legislation.

We retain personal data only as long as necessary for the purpose collected, or as required by law. Transaction and GST records are retained for a minimum of 7 years as required under Indian law. You may request deletion of your personal data at any time by contacting us.

We take reasonable precautions to safeguard your personal information from unauthorised access, loss, or misuse. However, no digital transmission is entirely secure. We encourage you to avoid sharing sensitive information over messaging platforms.

Under applicable Indian data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data, subject to legal retention obligations.
• Withdraw consent for marketing messages at any time.

To exercise these rights, contact us at our store address or via WhatsApp.

This website may use minimal cookies to improve your browsing experience. These cookies do not collect personally identifiable information. You can disable cookies via your browser settings.

We may update this Privacy Policy periodically. Changes will be reflected on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.

Casa De Priya is an offline retail store only. All sales, exchanges, and customer interactions take place at our physical store located at Nagrath Chowk, Civil Line, Jabalpur. We do not offer e-commerce, online ordering, or delivery services. Any purchases must be made in person at our store.

By visiting our store, messaging us via WhatsApp, or browsing this website, you confirm that you have read and agreed to these Terms. If you do not agree, please discontinue use of our services.

By providing your WhatsApp number at our store or by messaging us directly, you consent to receive business communications from Casa De Priya, including:

• Purchase confirmations and invoices.
• Customer support responses.
• New arrivals and promotional messages — only with explicit opt-in consent.

You may opt out of marketing messages at any time by replying "STOP" or contacting us in store. Our messaging activities comply with WhatsApp Business Policy and Meta's guidelines.

All purchases are made in-store. Prices are quoted in Indian Rupees (INR) and include applicable GST unless stated otherwise. Casa De Priya issues proper GST invoices for all transactions. Prices are subject to change without prior notice.

Return and exchange requests are handled on a case-by-case basis at our store. Please retain your GST invoice as proof of purchase. Items must be returned in their original condition. We reserve the right to refuse returns for items that have been used, damaged, or altered.

All content on this website — including the Casa De Priya logo, brand name, images, and text — is the property of Priya Nagrath / Casa De Priya and is protected under applicable Indian intellectual property laws. Reproduction without written permission is prohibited.

Casa De Priya shall not be liable for any indirect or consequential loss arising from your use of our services. Our liability is limited to the value of the transaction in question. Nothing in these Terms excludes liability for fraud or wilful misconduct.

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Jabalpur, Madhya Pradesh, India.

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised effective date. Continued use of our store or services constitutes acceptance of any changes.

Priya Nagrath — Casa De Priya
Flat No. 854, 1st Floor, Nagrath Chowk,
Civil Line, Jabalpur, Madhya Pradesh — 482001, India